An Update to My Terrible Bengals Pro Shop Experience

 A few weeks ago, I wrote a post on how the Cincinnati Bengals Pro Shop badly botched an autograph signing that featured legends from Bengals teams of the past. To summarize, I was part of a group of about 30-50 people who were told to wait in one part of the store for autographs. We waited for over an hour only to be told that we were not allowed to get autographs. Needless to say, a lot of angry people left the Bengals Pro Shop that day because of the lack of communication from the employees to the fans and the overall disorganized feel of the event.

The other time I was at a Bengals legends autograph signing, fans were forced to do laps through the stadium and pro shop to get autographs. It was chaotic, made no sense, and was the oddest way of conducting an autograph signing I have ever seen, and it appeared that the Bengals had no idea what they were doing. That is not true though as I had personally experienced an organized Bengals autograph signing at the pro shop in April.

John Ross and Jordan Willis signed autographs at the Bengals Pro Shop after they were drafted. The store limited the signing to the first 100 people with tickets. Once all the tickets were handed out, nobody else could get autographs. It made sense, it was organized, and most importantly, it WORKED. Why the Bengals decided to ditch that formula in favor of a race around the stadium one week to splitting the autograph line in half another week is beyond me.

After the fiasco that saw a near riot of angry Bengals fans leave the pro shop, I sent the team an email voicing my frustrations and displeasure with how the autograph signing was handled. I received a response the next day. The email apologized for how the autograph signing was handled, and said that a different approach was being taken for the next autograph session.

The approach the pro shop took was the same onme they took for the Ross and Willis signing. They gave 100 tickets to the first 100 people and stopped the autographs once all the tickets were given to fans. It made sense, it was organized, and it WORKED. The entire operation was smooth and people were moving through the autograph line at a decent pace. Props to the Bengals Pro Shop for acknowledging the problem and fixing it so that it was a more enjoyable experience for Bengals fans.